With one fundamental shift in your business approach, you can make a meaningful impact on your team and customers. Could crafting more intentional customer experiences be the key to explosive growth?

Ali Cudby, a customer experience maven, emphasizes developing retention strategies that make the customer feel seen, heard, and valued. This involves making small but powerful shifts in your communication and service-delivery tactics, which fosters customer and employee loyalty. You can enhance satisfaction by communicating service benefits from the customer’s perspective and developing a clear and consistent process for customer engagement.

In this episode of the Lead Like a Woman Show, Andrea Heuston welcomes Ali Cudby, the Founder and CEO of Alignmint Growth Strategies, for a discussion about crafting superior customer experiences. Ali talks about the “mint method,” her company’s unconventional name origins, and the importance of data in aligning your organization’s strategies.

Ever felt like you’re waiting for someone or something to unlock your next step in life? What if the keys to your boldest moves and successes were always within you, just waiting to be realized?

Jess Weems Thibault, an educator turned growth marketer, explores her dual approach to making informed decisions that resonate with both the creative and analytical sides of problem-solving. Jess emphasizes the importance of believing in human potential and using our innate abilities to navigate the path of innovation and change. Reflecting on how her passion for maximizing human potential translates into her current role, Jess highlights the power of balancing your gut instinct with data for an enriched decision-making process. 

In this episode of the Lead Like a Woman Show, Andrea Heuston hosts Jess Weems Thibault, the VP of Growth at HireEducation, to discuss the power of informed decisions. Jess highlights the importance of ‘internal resources,’ such as self-belief and the combination of analytical and creative strengths, in pushing the boundaries of what’s possible.

Connecting and networking are crucial for personal and professional development. Anyone can be a connected leader. So how can you scale your influence and impact?

Versatile leader and networking professional Michelle Tillis Lederman has identified the core mindsets you must adopt to become an actionable leader. One approach involves cultivating a generous spirit by identifying ways to help others and maintaining curiosity about their situations. Connectors also prioritize relationships in each interaction and possess a keen sense of self-awareness. By being likable through authenticity, positive energy, and a confident self-image, you can empower those around you.

In this episode of The Lead Like a Woman Show, Andrea Heuston invites Michelle Tillis Lederman, the Founder and CEO of Executive Essentials, to speak about becoming a powerful connector. Michelle explains the qualities of a connector, her impetus to write her books, and how to join the Connected Leader Club.