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Irma Parone

Win Exponentially

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Irma Parone is the President and CEO of the Parone Group, which helps employers improve organizational effectiveness through customer and employee retention. As a consultant, best-selling author, and speaker, she earned a certification in organizational development from the Institute of Organizational Development. Before founding the Parone Group, Irma was the Senior Regional Vice President of Weiser Security Services, Inc., where she reduced employee turnover in her region by 27%.
Irma Parone
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Here’s a glimpse of what you’ll learn:

  • [3:29] Why Irma Parone launched an organizational development firm
  • [6:30] Irma talks about her problem-solving book
  • [8:18] The emotional influence of decision-making
  • [13:22] Eight steps for organizational problem-solving
  • [17:54] How a post-decision review accelerates the problem-solving process
  • [22:03] Irma’s resources for organizational problem-solving

In this episode...

Addressing organizational challenges involves balancing customer satisfaction, employee engagement, and profitability. How can leaders adopt a holistic approach to problem-solving that benefits all stakeholders?

According to leadership consultant Irma Parone, effective problem-solving begins with accurately identifying the issue and evaluating its root causes. Her eight-step model emphasizes assessing the impact on customers, employees, and the company while exploring alternatives and preparing for potential outcomes. By incorporating emotional awareness and considering all stakeholder perspectives, leaders can ensure comprehensive and sustainable decisions.

In this episode of the Lead Like a Woman Show, Andrea Heuston interviews Irma Parone, the CEO and President of Parone Group, about organizational problem-solving and decision-making. Irma discusses how to foster collaboration across teams, create a culture of continuous improvement, and guide balanced decision-making.

Resources Mentioned in this episode:

Quotable Moments:
  • “One team on the same train, moving in the same direction, is a powerful force.”
  • “If you’re not measuring things, you’re not getting to where you want to go.”
  • “It’s a lot easier to have great customers when they know talking to you is going to be fun instead of boring.”
  • “If you don’t solve it, you made a decision. No decision is a decision.”
  • “Help your company, help your boss, and help yourself by doing it the right way.”
Action Steps:
  1. Develop emotional awareness in decision-making: Recognizing the role of emotions in influencing decisions can significantly improve judgment. By being aware of emotional biases, individuals can make more rational and effective choices, leading to better outcomes in leadership and organizational settings.
  2. Implement the WINX Focus Trio framework: Utilize the WINX Focus Trio to evaluate the impact of decisions on customers, employees, and the company. This holistic approach ensures solutions are balanced and sustainable, addressing multiple stakeholder perspectives.
  3. Practice root cause analysis: Go beyond surface issues to identify the root causes of problems. This deeper understanding prevents the recurrence of issues and fosters long-term solutions, enhancing leadership effectiveness.
  4. Utilize problem-solving strategies and tools: Employ various problem-solving techniques and tools to generate and evaluate alternative solutions. This structured approach encourages creativity and thoroughness, crucial for tackling complex challenges in leadership roles.
  5. Conduct post-decision reviews: Regularly review the outcomes of decisions to ensure they align with expected goals and adapt strategies as needed. This reflective practice helps leaders learn from experiences and improve their decision-making processes.

Sponsor for this episode…​

This episode is brought to you by Artitudes Design by Andrea Heuston. Artitudes Design is an award-winning creative agency that has been creating visual communication for Fortune 500 companies for over 25 years. They have worked with notable companies such as Microsoft, Starbucks, Expedia, and have also served startups and nonprofit organizations.

They specialize in connecting speakers with audiences by creating visual value with presentations and through the creation of motion graphics, video, and content.

To learn more about Artitudes Design, visit their website today. Checkout their portfolio to see their previous projects, and contact them today to find out how they can help you bring your business a cut above the rest.